Features
Every organization gets every feature and channel. Here is what Rabt does, module by module.
Tickets and spaces
Everything is a ticket with three statuses, routed to the right team.
- Every conversation, email, comment and call is a ticket with a number and three statuses: open, in progress, closed.
- Live counters and a ticket log, then a work view with the conversation and the customer's full communication history.
- Spaces bring together channels, numbers and addresses by department, such as Sales or Customer Service.
- Tickets are distributed automatically to the available members of the space.
CRM
One contact per customer across every channel.
- Every person who contacts you, on any channel, becomes a contact with a single timeline of tickets, calls and notes.
- One contact can have several channel identities: WhatsApp, Instagram, email and more.
- Companies bring together the contacts of customers that are businesses.
- Merge contacts that turn out to be the same person, and build segments.
AI agent
Automatic replies on every channel and answers to phone calls.
- The AI agent replies to customers automatically on every channel, and the voice AI agent answers phone calls.
- Everything it knows and every rule it follows is written by your admin as Markdown blocks, per organization, channel and address.
- It routes the conversation to the right space or hands it to a member; it never creates tickets or changes data.
- An on and off switch per channel and per ticket.
Campaigns
Marketing messages on WhatsApp, SMS and voice to CRM segments.
- Pick a segment, a channel and the content: an approved WhatsApp template, an SMS under a promotional sender name, or a voice message.
- Send now or at a set time, after a review of the recipients, the estimated cost and the compliance checks.
- Consent and opt-out are enforced by the system.
- Replies arrive in the inbox as normal tickets, linked to the campaign.
Internal chat
Your team's own chat, next to the customers it serves.
- Space groups, private groups and direct messages.
- A quick chat dock on every page, with "Ask the team" from any ticket.
- Free, never billed to the wallet, and never visible to customers.
Voice
Calls in the browser on Rabt's own numbers.
- A browser softphone, so members need no desk phone.
- Pick a number inside Rabt, or bring an existing one such as a 9200 unified number.
- Calls go to the available members of the number's space; the voice AI agent can answer and transfer them.
- Call recording, and missed calls become tickets automatically.
Billing
Seats and a prepaid wallet, with one invoice a month.
- A monthly price per active member, with a free trial.
- Paid usage is paid from a prepaid wallet topped up by card, with automatic top-up.
- One invoice a month, grouped per resource, and a receipt voucher for every top-up.
- No feature gating: every organization gets every feature and channel.
Open platform
A public API, an MCP server and webhooks.
- Every feature is available through the public REST API, described by OpenAPI.
- An MCP server so AI assistants can work with your Rabt data.
- Outbound webhooks signed in the Standard Webhooks format.
- API keys with scopes and OAuth 2.1 for third-party apps, with the same permissions and audit log as the web app.