WEB-4019
The reply can no longer reach the web chat visitor
Why it happens
Web chat replies reach the browser the visitor started the conversation in, and their session there has ended (the website signed them out or the chat widget was removed); they never confirmed an email or signed in to see the conversation elsewhere.
What to do
Reach the customer on another channel if their profile has one, such as email or phone. If they come back to the chat, they start a new conversation.
- HTTP status
- 409
- Retrying does not help