GBP-3831
The AI agent’s reply was not published because it had personal data
Why it happens
A reply to a review is public for everyone, and the AI agent’s reply held an email address or a long number such as a phone or order number, which is never published publicly.
What to do
Look at the ticket and write a reply without personal data, or reach the customer on a private channel.
- HTTP status
- 422
- Retrying does not help